PixelForceAccount and Data Deletion
You can request deletion of your PixelForce account and associated data at any time. This page provides an external deletion route for Android, iOS, macOS, and Web/PC users.
1. Submit your request
- Use the in-app account deletion control when it is available in your version of PixelForce; or
- Email support@hiforce.ai with the subject “PixelForce Account Deletion Request.”
Email PixelForce Support
2. Information to include
Include the email address associated with your PixelForce account, your sign-in method (Google, Apple, or email code), the platform you use, and—if visible in the app—your PixelForce user ID. You may identify specific projects or assets if you want to delete only those items.
Do not send your password, verification code, access token, Google or Apple credentials, identity documents, payment-card number, private key, or source/generated images. PixelForce Support does not need them to begin a deletion request.
3. Identity verification
To protect your account, we may ask you to confirm the request through the account email or your existing sign-in method. If we cannot reasonably verify that you control the account, we may request limited additional information or decline the request. We will never ask for your Google or Apple password.
4. Data deleted
After verification, deletion generally covers:
- your PixelForce account profile, sessions, and linked provider identifiers;
- projects, source images, model references, background references, prompts, masks, structured analyses, and generated images stored by PixelForce;
- stored preferences, project history, and other user-controlled cloud content; and
- personal data in operational systems that is not subject to a required exception.
Files downloaded to your device remain on that device until you delete them. Local app files may remain until you clear the app's data or uninstall it. Revoking PixelForce access in Google or Apple does not itself delete your PixelForce account, and deleting PixelForce does not delete your Google or Apple account.
5. Data that may be retained
We may retain limited transaction, tax, ledger, fraud-prevention, security, dispute, and audit records for the period required or permitted by law. We restrict this retained information from ordinary product use. Encrypted backups expire on a limited cycle, so deletion from active systems may occur before deletion from backups.
6. Timing and confirmation
We generally complete a verified request within 30 days, unless applicable law requires a different period or the request is unusually complex. We will confirm completion or explain any lawful exception using the contact method associated with your request.
7. Delete selected content only
If you want to keep your account, use available project or asset deletion controls, or tell Support exactly which project or asset should be deleted. Deleting selected content does not cancel subscriptions or store purchases.
8. Contact and policy
HIFORCE INTERNATIONAL CO., LIMITED
Email: support@hiforce.ai
For more details about processing and your rights, read the PixelForce Privacy Policy.